Discover our Code of Conduct

Utilizing Social Media and Communicating Responsibly

At Sanofi, we recognize the importance of social media in connecting people and informing our stakeholders on various aspects of our company, including our science, areas of research, diseases and patients. We are committed to ensuring responsible and effective communications that reflect our core values.


Sanofi employees should always be mindful that they are representing Sanofi. Their personal social media activity, even when not directly work-related, can have consequences for the company.

When engaging in social media, whether for personal, professional or corporate use, Sanofi employees should always follow the principles below:

  • Accuracy: Ensure all shared information is correct and verified.
  • Authenticity: Share genuine and truthful content.
  • Awareness: Stay informed and vigilant about who you interact with on social media as it could involve impersonation or fake profiles. Verify identities and be cautious of potential fraud.
  • Compliance: Follow industry standards and applicable laws and regulations, including local policies related to promotional practices.
  • Confidentiality: Protect sensitive, confidential and/or proprietary information.
  • Privacy: Respect Global Privacy Governance Framework that ensures optimal protection of personal data.
  • Respect: Behave respectfully towards others when interacting on social media. Remember, your social media activity can reflect on Sanofi, even when using a personal account.
  • Transparency: Disclose your affiliation with Sanofi when interacting for social media for professional and corporate use.

Our commitment to responsible communication extends across all Sanofi-affiliated social media platforms, including official company channels, accounts providing scientific information related to our therapeutic areas, and accounts of company leaders and spokespersons.

How we Maximize Opportunities

  • By sharing values, commitments, activities, and scientific information with individuals and stakeholders around the world, Sanofi builds awareness of our purpose, inspires collaboration that drives innovation, and shares accurate, swift, and targeted information to those in need while maintaining authenticity and transparency.
  • By learning from and taking stock of what we receive from individuals and stakeholders via social media and digital platforms, including recommendations to strengthen Sanofi as well as improved capturing and reporting of product complaints and adverse events ensuring compliance and accuracy.
  • By promoting authenticity and respect when empowering patients and those with valuable experience or expertise regarding Sanofi’s products and services to share their stories in a manner that supports human health.
  • By empowering our employees and business partners to engage with, learn from, and contribute to their communities responsibly and compliantly, while upholding principles of confidentiality, privacy, and respect.

How we Minimize Risks

  • Sanofi employees must comply with pharmacovigilance and safety obligations. While we actively monitor pharmacovigilance in our corporate use of social media, risks still exist, particularly in personal and professional contexts. It is the duty of our employees to report any adverse events or product technical complaints to adhere with worldwide safety requirements.
  • When using social media, our employees or business partners must not share or comment on confidential information. We expect them to use good judgement and always reflect Sanofi’s values including confidentiality, authenticity, and respect.
  • We are committed to respecting user privacy, and being transparent about our use of personal data.
  • We ensure our stakeholders can clearly identify information issued by Sanofi, especially when published by a business partner on our behalf, upholding transparency and authenticity.